Common questions

Your pieces are held for 15 minutes while you pay. The order is confirmed only once payment succeeds — you will see it in your account or on the tracking page.

An unpaid reservation can be cancelled from checkout or your account. Once an order is paid, contact us before it is packed and we will help where we can.

No. You can check out as a guest and track your order with its number and the email or phone you used. An account also keeps your addresses, appointments, custom orders and returns in one place.

Shipping is free on orders above ₹2,499; below that a ₹149 delivery charge applies. We currently deliver within India.

Delivery time depends on your location and the piece. We share tracking details as soon as your order is shipped.

Return requests are reviewed individually under our return policy. Start a request from the delivered order in your account, or contact us.

An approved return is not yet a refund. Once we receive and inspect the piece, our team records the refund or exchange and updates your return in your account.

Choose a service, a date and a time between 12:00 PM and 8:00 PM, and tell us about your idea. This sends a request; our team confirms the time personally and you can follow it under Appointments in your account.

A ₹200 booking fee confirms your appointment. It is adjusted once against a custom order placed from that consultation.

You can cancel a request at any time from your account, and a confirmed appointment up to 12 hours before it starts. To reschedule, contact us and we will find a new time.

Yes. At the boutique we measure you; on a video call we guide you step by step. You can also keep up to 10 measurement profiles in your account.

A payment receipt is available from your order once payment is confirmed. GST tax invoices are issued online only once the store enables them — contact us if you need one.