Straightforward support
Returns & exchanges
Return requests are reviewed individually under our return policy. Read the return policy for eligibility details.
- 01
Start from your order
Sign in, open the delivered order and choose the piece, quantity and whether you would like a refund or exchange.
- 02
We review your request
Our team checks eligibility and replies with next steps. You can follow each update in your account.
- 03
Send the piece back
Once approved, we share how to return it. We confirm when it reaches us and inspect it.
- 04
Refund or exchange
After inspection we record your refund or arrange the exchange, and let you know.
An approved return is not yet a refund — the refund is recorded after we receive and inspect the piece.